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Electronic services in Ukraine are rapidly developing, driven by advancements like the Army+ and Reserve+ applications, which streamline military and recruitment services. Army+ has successfully processed thousands of transfer applications, proving its efficacy and user approval. Meanwhile, Reserve+ continues to attract users, aiding in recruitment and offering features like vacancy search and reservation status updates. Challenges persist, highlighted by a recent outage due to power issues at De Novo, affecting services like Diia and payment systems. Despite these hurdles, Ukraine's Ministry of Defense remains committed to enhancing electronic platforms, demonstrating resilience in digital transformation.

What new features does the Reserve+ app offer for users?

The Reserve+ app has introduced several new features, including a vacancy search function within the Defense Forces, updated reservation status capabilities, and tools for online recruitment. These enhancements aim to simplify military enlistment and record-keeping processes, making it easier for individuals to access and update their military service information.

How are electronic services like Army+ improving recruitment in Ukraine?

Army+ and other electronic services streamline the recruitment process by allowing users to submit and track applications electronically. This digital approach reduces paperwork, speeds up processing times, and makes it more convenient for users to interact with military recruitment, showing effective modernization of public services in Ukraine.

What was the cause of the recent technical failure affecting services in Ukraine?

The recent technical failure affecting services such as Diia, Nova Poshta, and various bank terminals was attributed to a power outage at De Novo, the cloud provider hosting these platforms. This incident highlights the importance of reliable infrastructure to support the expanding network of electronic services in the country.

How many electronic reports have been processed via Army+?

As of the latest updates, the Army+ app has processed over 8,500 reports for transfer applications, with approximately 2,000 of these reports being approved. This demonstrates the app's capability in handling a significant volume of requests effectively and reflects user trust and engagement with electronic reporting systems.

What impact has the Reserve+ recruitment feature had since its launch?

Since the launch of the Reserve+ recruitment service, more than 2,500 applications were submitted in its first week alone. This service has facilitated easier access for individuals looking to join the Ukrainian Defense Forces, indicating strong public interest and the app's success in reaching potential recruits.

Why is the functionality of electronic summons not available in Reserve+?

The Reserve+ application currently does not include a function for electronic summons, as this concept is not yet recognized in the electronic services framework. This decision aligns with current legal structures, ensuring the app operates within existing regulatory environments while exploring potential future capabilities.

What are the challenges faced by electronic services in Ukraine?

Challenges for electronic services in Ukraine include technical failures such as data center outages impacting service availability, and the need for continuous infrastructure upgrades. These challenges underscore the necessity for robust support systems to ensure the reliability and security of electronic platforms serving millions of users.

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News electronic services

"Veteran Pro" has already appeared in Diia "Veteran Pro" section launched in Diia The "Diia" mobile app has launched a separate section called "Veteran Pro" for military personnel, veterans and families of fallen defenders. 4 097 9 Previously in trend: Services in Diia

New poll in "Army+" Poll on electronic reports launched in "Army+" – Ministry of Defense The "Army+" app has launched a new poll concerning electronic reports and users’ experience with them. 384 4 Previously in trend: Army+ poll

payment system failure There was no cyberattack. Main reason for failure of online services is power outage in data center - provider De Novo This morning, Diia, Nova Poshta, and bank terminals experienced a large-scale technical failure. It was caused by power problems at the cloud provider De Novo, which hosts these services. 4 223 87 Previously in trend: Technical collection of payment systems

failure Large-scale failure of payment systems in Ukraine: disruptions reported in terminals and Diia app, Kyiv metro contactless payments unavailable (updated) On the morning of 26 April, due to a technical failure at Oschadbank, contactless payment at the metro turnstiles in Kyiv was temporarily unavailable. 9 342 81 Previously in trend: Technical collection of payment systems

2 thousand applications for transfer approved in Army+ Ministry of Defense: 8.5 thousand applications for transfer processed in Army+, 2 thousand of them approved Over the two and a half weeks of the service's operation, 8500 reports for transfer have been processed through the Army+ application, of which 2000 have been approved. 405 0

Рекрутинг у Резерв+ зібрав понад 2,5 тис. заяв Recruitment in Reserve+ collected more than 2.5 thousand applications in almost week, - Ministry of Defense Almost a week after the launch of the Reserve+ recruitment service, those wishing to join the Defense Forces have already left more than 2,500 applications, which proves that the service is working and helping Ukrainians find a place in the army. 1 872 1

У Резерв+ з’явився рекрутинг Reserve+ now has function to search for vacancies in Defense Forces, - Ministry of Defense The Reserve+ app now offers a recruiting service that allows you to find the best job in the army among thousands of different options. 1 473 6

Понад 10 тис. рапортів подали в Армія+ More than 10 thousand electronic reports submitted by military via Army+ in two months - Ministry of Defense. INFOGRAPHICS Since August 8, 2024, the military has submitted more than 10,000 electronic reports in the Army+ app. 1 566 5

Резерв+ Online recruitment, three types of deferments: MoD plans to attract several million more users to "Reserve+" due to new features Due to the introduction of new features, the Ministry of Defense of Ukraine plans to attract several million additional users to the "Reserve+". 14 607 8

резерв Reservation status is now available in "Reserve+" - Ministry of Defense The Reserve+ application now allows uploading up-to-date reservation data to an electronic military record document. 3 542 3

ЦНАП More than 1.4 million Ukrainians have updated their personal data in ASCs Over 60 days, by July 16, more than 1.4 million Ukrainians used the service to clarify the data of persons liable for military service in the ASCs. 1 395 2

резерв+ 2.7 million people updated their data in Reserve+ As of July 12, 2.7 million people have updated their data in Reserve+. Approximately 90-100 thousand citizens update their data online every day. 7 652 68 Previously in trend: mobilization

Резерв+ Over 230 thousand citizens have updated their credentials through Reserve+ application, TCR or ASC over past week - Ministry of Defence According to the Ministry of Defence Situation Centre, over 230,329 citizens updated their personal data via the Reserve+ app, TCRs or ASCs during the week of 17-23 June. 6 865 40

Мобілізація в Україні Currently, concept of electronic summons does not exist, "Reserve+" does not have such function - Ministry of Defense Currently, the "Rezerv+" application does not have a function for sending electronic summonses. 2 475 21 Previously in trend: War

застосунок резерв+ Data on reservations of persons liable for military service will be uploaded to "Reserve+" by end of week - Ministry of Defence The data on reservations for persons liable for military service will be uploaded to the Reserve+ application by the end of this week. 3 003 9

статус розшуку в додатку реєстр+ MoD explains what to do if you find out you are falsely on wanted list through Reserve+ Persons liable for military service who, when updating their military registration data through the Reserve+ application, found out about an erroneous search status, can contact the technical support service and correct the error in the TCR and SS. The MoD technical team is currently working on additional functionality to allow this to be done online. 8 859 31 Previously in trend: mobilization

Міноборони запустило е-чергу в ТЦК Ministry of Defence has launched e-queue at TCR in some regional centres. How to sign up? INSTRUCTION The Ministry of Defence of Ukraine has started testing a new service from the Ministry of Defence - an electronic queue for TCRs and SSs. 14 383 86 Society

Мобільний застосунок "Резерв+" Already 150,000 citizens have successfully logged into "Rezerv+" application As of 10.40 a.m. on 18 May, 150,000 citizens have already successfully logged in to the Reserve+ app. Hundreds of thousands more requests are in the queue. 24 785 161 War in Ukraine

Додаток Резерв+ від Міноборони MoD launches mobile application "Reserve+" for persons liable for military service. How to update data online? INSTRUCTION The Ministry of Defense of Ukraine is launching the Reserve+ mobile application for persons liable for military service, conscripts and reservists. It will allow them to quickly update their data and access information in the Oberih registry. 22 277 68 Previously in trend: mobilization

Оновлення даних військовозобов'язаних через ЦНАП Media: Persons liable for military service will not be able to update data in ASCs as government has not yet provided access to databases The ASCs still do not have access to the necessary databases and systems to update the data of persons liable for military service. It was supposed to be provided by the government. 8 817 48 Previously in trend: mobilization

суд,феміда Ukraine is digitising its judicial system, - Fedorov The judicial system is being digitised: some services will be available online and in Diia. This will simplify document flow, speed up case consideration, and facilitate communication between parties to cases. Digitalisation will also become an effective tool in the fight against corruption. 1 978 23 Society

повістка New draft law on mobilization proposes to send summons to recruit’s e-cabinet The new government draft law on mobilisation provides for the possibility of sending summonses to the Territorial Recruitment and Social Support Centre (TRSC) to the electronic cabinet of a conscript, person liable for military service or reservist, although it does not exclude the delivery of a summons against receipt. 25 488 234 Previously in trend: Russian aggression against Ukraine War

Presidential team preparing e-voting project Presidential team preparing e-voting project The team of President Volodymyr Zelenskyi is actively working on a project that will allow Ukrainians to vote online in the next presidential election. 4 970 193 Ukrainian Politics

President signs decree on development of e-services President signs decree on development of e-services Ukrainian President Volodymyr Zelenskyi signed a decree on the development of electronic services, which provides for a full audit of public registers. 7 887 121 Ukrainian Politics